Great location in London. Large room with large bed, desk, armchair, dressing table, large dresser with large TV. Elegant bath. We were concerned with the negative reviews before we arrived. We were delighted to see our room. A little dated but elegant and comfortable. As noted by others, the safe battery was low and there was a little peeling paint in the bathroom. But who cares? (Peeling paint was only above water faucets suggesting a connection to water hardness?) Easily twice the size of our last hotel room in London. A very good value for central London.

Absolutely wonderful service for afternoon tea, thank you Maria! I am newly diagnosed with type 2 diabetes and the staff and chef could not have been more thoughtful or generous, I had extra sandwiches instead of cake, fresh fruit and a wonderful cold coffee drink. It has been terrific from the way we were greeted on arrival to the table service - thank you! It's also very comfy and unrushed, a great place for tea!

Staff are very friendly. Room is spacious, bed is fantastic & comfortable. Could do with an upgrade, but the staff make up for that. Location is perfect.

The location is just the best. On the doorstep of Carnaby Street. Walk to pubs, shops and restaurants. Good facilities and the rooftop bar is great. Book first for the spa.

Nice enough place. The breakfast is good, though I'd prefer the eggs be cooked a bit more. The bathroom tub is small, and the bathroom floor inevitably gets very wet when using the shower. The attached Indian restaurant is above average.