I was very happy with the service of Sandra and Serena from the Spa! It was my most relaxing birthday present and they took care of us even if we were late! They pampered us with a lovely relaxing massage and always asked if we were feeling good, comfortable and relaxed They were very kind, friendly and professional! We will definitely come back and they definitely deserve a raise!:-)!

I'm coming to London every month for work and I'm very disappointed that I've picked a hotel that is so overpriced. The service staff is very nice, but the food is tasteless. Overall, this is supposed to be a 5 star hotel, but I would rank it at a 3. The 5 stars are for location and architecture, but that does not suffice long term.

I visited the spa. The treatments were wonderful. Hot stone body butter massage and a facial. The spa facilities were ok but not 5 star. The pool tiles are cracked, the gym equipment is not well located. We were hoping to relax and use the pool, but it just wasn't an inviting environment.

We revisited after amazing meal at Silk, should not have gone back. Food was just appalling, atmosphere gine and pop music playing. Soooo disappointed.

Perfect location and spacious rooms but you can definitely tell the hotel has seen better days. I was initially worried after reading other reviews about the service but the majority of staff we encountered were very nice and professional (except one staff at the concierge when we first got there who totally ignored us when we were looking for the check in desk). The room was clean and quite large for London standards but the bed headboard was peeling, floors were scratched, and windows quite dirty etc. the hotel is housed in an impressive and historic building and some interior revamping should be done!