We had a wonderful stay at this hotel. Manager and staff were superb. Vivian was very caring. Great service with a great smile. Way to go Vivian. Thanks you

The hotel staff gave us excellent service ,very friendly and accomodating starting from the manager on duty who checked us in and so with the rest of the hotel staff. Vivian at the restaurant gave us superb service as well. Hotel location, cleanliness, facilities are the best.

Not safe. My money was stolen from inside the room from a locked suitcase. I had placed it in my laptop bag and locked it in my suitcase as I was in hurry and the safe was not working and I didn't have time to report the case. I locked the suitcase with the number combination. The money was stolen and the suitcase was relocked. I cannot believe this. A 5 star hotel is not safe and someone in the hotel opens the suitcase. I'm never staying in this hotel again and will never advise anyone to stay as you cant feel safe and your things will be checked. I'm surprised even about the staff's reaction no empathy at all. I reported the case very calmly and they were telling me you can report to the police. I'm a tourist and the last thing I want is to go to police stations while I'm on holiday. You could have shown some empathy. You claimed to get ready for a boutique service and I got one. Don't stay there it's not safe.

Centrally located to shopping, lovely spacious rooms, relaxing pool and delicious menu. Enjoyed a stay with my family, excellent attentive service, I highly recommend for a relaxing or a shopping stay.

This is a fantastic hotel which I have been using for my trips to London over the past 3 years. Exceptional service with attention to every detail. Having only 150 rooms it is quieter and has more of boutique hotel feel.