Edited. This is for Lanes the restaurant not the hotel. Came here for afternoon tea. Being a chain brand my expectations weren't the highest. I was wrong selection of teas and coffee were fantastic. The afternoon tea had plenty of small desserts, they were all splendid, although definitely cater to the sweeter tooth. Overall great service and lovely afternoon tea.

Attentive and polite staff. The room was not huge, but was the perfect size for the two of us. The room was impeccably clean. The bathroom was marble-tiled with a delightful electric heated toilet. The location was great, close to many attractions and to the tube.

Hi, I went to the Marriott hotel for a charity event. The venue had been nicely decorated and excellent service from the staff serving foods/ drinks. I would go back to this hotel branch as my stay for the night was great too.

Beautiful hotel, right beside the Marble Arch underground station. Excellent staff. Great lounge if you have access. Used my suite upgrades for three nights in 254 - a spectacular suite. Good gym and pool as well.

We went for afternoon tea which was nice and the reason for 2 stars rather than 1. We were offered an upgrade of a birthday package. This was an absolute disappointment and waste of money. It was sold as a private room with views looking over marble arch, birthday decorations, balloons, extra time and a birthday cake. The birthday cake i was charged extra for even though it was meant to be part of the deal. Close to the date i was called and asked if i would mind having a different room as they were going to be doing some filming which i agreed to assuming that the other room would be equal to the room outlined before. This was not the case i was given a room that was downstairs and had a view of a concrete wall a foot in front of the window, My decorations were a little bit of paper confetti sprinkled on the table with a few sweets some of which were just wrappers as the sweets had already been eaten. the balloons were 3 balloons that were very small just sat on the table one of which was half inflated. Its definitely not an experience i would do again and but a large dampener on my birthday celebrations as this is not a standard i would expect from the Marriott.