Edited. This is for Lanes the restaurant not the hotel. Came here for afternoon tea. Being a chain brand my expectations weren't the highest. I was wrong selection of teas and coffee were fantastic. The afternoon tea had plenty of small desserts, they were all splendid, although definitely cater to the sweeter tooth. Overall great service and lovely afternoon tea.

Attentive and polite staff. The room was not huge, but was the perfect size for the two of us. The room was impeccably clean. The bathroom was marble-tiled with a delightful electric heated toilet. The location was great, close to many attractions and to the tube.

Park lane Marriott was lovely but I have definitely stayed in better 4 star hotels. Not least of all mentioning its sister park lane in Westminster which was excellent.

The hotel was very accommodating, as a surprise for my partner I requested a package be brought to our table at dinner, a request concierge was all to happy to oblige...this coupled with the lovely staff and modern room gave this hotel the 3 stars. However, it was the facilities that really let this place down, specifically the pool. My partner and I look for these facilities in are stays, but when the pool is extra cold, hot tub smells of wet dog, and a steam room with no steam. Your left very unimpressed, added we had to pay to use the facilities, but the gym would of been free. Again something not mimicked in its sister hotel as all was included there.

Overall location was good but for the price and standard, you can do much better.

Went for afternoon tea with my friend. When we got there we were seated and the waitress walked us through the different types of tea which was great. We ordered and got the food and first set of tea. Had water topped up twice. Aaaand that was all as far as food and drink was concerned. Considering I paid a fair amount for the voucher, we were entitled to all you can drink tea but no one bothered to see to us for 2 hours. I had to ask for another cup. In the end we got fed up of being left unattended and went home. The waiter merely said bye lol and that was it. Funny how everyone else was seen to. Food was lovely and aesthetically pleasing for the record but in terms of service- poor.

Beautiful hotel, right beside the Marble Arch underground station. Excellent staff. Great lounge if you have access. Used my suite upgrades for three nights in 254 - a spectacular suite. Good gym and pool as well.