We stayed in a Club Level room & whilst the room was very small the club lounge & staff were excellent. The amount of options on food were great & nothing was too much trouble. The hot & soft drinks were available to help yourself to along with alcohol available all day too. The atmosphere in the main longe area was electric & always something happening. As long as you don’t mind a small room I would definitely stay again in Rock Royalty again as worth the extra money.

I do love a Hard Rock and the London Hotel didn’t disappoint.
I didn’t stay in the hotel but did make use of the cafe and rock shop. If you can't get into Old Park Lane or Piccadilly cafes then it’s worth the 15-minute walk to the Hotel Cafe.

You could even walk to each cafe having a starter at Old Park Lane, main at the Hotel and finishing off with a dessert at Piccadilly, while having your favourite cocktails at each one. (may have done this a few times)
You must go to all Hard Rocks in London

Just the name has been changed after the hammer attack while the bad service from the staff and the management is still the same. They have changed the decoration of the lobby but they couldn’t make any changes to their ACs to work properly in the rooms. Just shows you how negligent is the management of this hotel. They know the AC is not working in the room but yet they insist on giving it to you. Just to make more money.
This hotel doesn’t care about its guests nor about their comfort.
All of what they care about is how to take money from them.
I’ve made a mistake on coming again to this hotel this summer after having such a bad experience last summer as I’ve been promised that the AC issue is not going to happen again.
It did happen and they were very good on giving fake promises.

Booked a table at the restaurant.
Same great Hard Rock Cafe menu. This place makes the best burgers. Large dining area with the usual Rock memorabilia up on the walls, and a fantastic looking bar. A bonus is it has the Hard rock shop where you can buy the classic t-shirts etc....

This should have been a 5* review because the hotel itself is great. I like the open plan vibe when you head into the foyer. On the Saturday we checked in it really felt like 'the' place to be. We were up on the fifth floor in a spacious, well appointed room with all the cool 'Hard Rock' touches you would expect. Comfortable bed, good shower, giant TV, not much to fault - although I didn't like the frosted glass door to the toilet for obvious reasons. The missing star is due to the queue we had to join at breakfast before even getting seated and the chaotic experience that followed. I suppose you could call it a rock n' roll breakfast if you were feeling generous but it wasn't really up to scratch for a semi-premium hotel. Even getting a cup of tea was challenging. I had to flag down one of the flustered staff just to get a butter knife and there was no ketchup for my sausage sandwich - boo. They also billed my credit card for the room despite the fact I paid in advance, which is annoying (even if I will eventually get it back). I would definitely stay there again, but with the hope it's slightly quieter or that they've found a way to make breakfast more soft rock than heavy metal.