I asked for a sunny room facing the sreet. I sent a email and I called. They confirmed my room Is booked. Arrived to hotel found a room looking at the yard. Stayed for 2 hours in reception standing to resolve the issue. They upgraded my room from superior single to a small double room for 2 nights only then I will have to pack again and move to another room. Poor planning and ignoring customer requests. Head of front desk showed great sense of high quality service and resolved the issue by offering free upgrade for the whole period. Appreciated!!

Love this hotel, it's not the most luxurious, it's rooms can be an odd shape, I need to bend down in the shower as the shower heads seem to be all set for someone who is 5 foot, and there are no charging points near your bed so when your alarm goes off you need to walk! But there is just something about it, staff are the best, hand picked I reckon, and they look after me, always, without fail.

A very nice hotel at a very good location. In my opinion expensive in relation to the room space; specially the bathroom. It was tiny! Barely can fit one person... Service and staff were really friendly and polite and I appreciate that the hotel has american adaptors for my electronic devices. WiFi is also very good.

Frankly I would have given a little less than a 3. But then I have not visited any hotels in London to compare them to. The room size (even though they said I was upgraded and was slightly spacious) was the smallest of all the hotel rooms that I have stayed at over last 20 years. The amenities were basic. The A/c was good and the breakfast was decent.

Location, location, location.
Location is amazing, staff are very friendly and helpful. Rooms are quite small (typical for center of London). We first got a room with awful frying smell from the kitchen, but we got another room without a hassle.
Rooms are clean, bads are comfortable, breakfast is also quite good
It is excellent choice if you plan to enjoy touring London and use the room as sleeping place.