It was a great experience. Rooms were comfortable and service was AWESOME! All staff were friendly and made us feel welcome! Breakfast was delicious! Everything felt fresh and good quality. Great location too.. walking distance to many good restaurants, shops and attractions. We walked to Buckingham palace! 10minutes tops...Very happy with my stay. I would recommend 100% base on my experience

I would have loved to give this property 5 stars were it not to be for the poor level of the executive club lounge and the staff in charge Louisa. Otherwise the front office manager Gabor was an excellent person and gave us one of the bets rooms facing Oxford street. The location could not be nay better for anyone who loves to be in the center of the buzz. The breakfast buffet is very good but the restaurant is bursting at it seams. Housekeeping is a hit and miss depending upon your luck and the mood of the staff. The hotel is extremely popular with middles east guest and almost every minute you are likely to bounce into a Kuwait person which is something I truly do not relish.

I visited here with my friend and we spend great time. Great location. Everything was perfect. Services was great. Staff were professional. Room was well maintained.

Nice place in a good location. Slightly odd layout and the reception (when you find it at the top of the stairs) is a series of lecterns, like something from the US presidential primary debates. Still it's efficient enough and the staff are pleasant.
Rooms are nice and have everything you need. Can't comment on the food other than the breakfast which was a fairly standard buffet, but good.

LOVE THIS HOTEL! You walk inside and in but a moment you've entered a beautiful oasis...your new home away from home...in one of the world's most extraordinary cities!! The reception desk staff are some of the most gracious and patient people I've had the pleasure to meet and interact with... They set the mood beautifully. I stayed here twice on the same trip - at the start of my tour and at the end of my tour about two weeks later! Both rooms were very nice and beautifully appointed and soooo quiet and most comfortable and impeccably clean. One room, however, was on the small side and the other was much larger and roomy. The bathrooms in both rooms were warm and incredibly inviting...like my own mini spa! The breakfast buffet in the very nice dining room was quite delicious and full of choices that should appeal to even picky eaters. The group dinner at the hotel was also as equally delicious and service was attentive without being intrusive. The staff aim to make everyone happy and I think they succeed beautifully! The neighborhood is quirky and fun to explore and shop in. I highly recommend this well-appointed hotel and the great team of personnel who all make it tick with great ease and excellence! Bravo!!