Very nice hotel. The location, the food, the staff all was very good. Our London trip was excellent and the hotel was very comfortable. Room are nice and cozy and of course no doubt an excellent place to stay for a tourist. I was very happy with my family in London stay. Thank you Everyone for a comfortable and enjoyable stay.

I am staying here for four nights.. first night when I checked in my room it was smelly, like it has a stinky kind of smell. Luckily the manger changed me to another room. However, the shower has some problem and it didn’t have cold water at all! So we barely took a shower on first day... make a note to the hotel but it takes forever for the management to come take a look.
Location wise the hotel is good, very convenient and closed to shopping district, have good buffet breakfast also. But overall, I don’t feel like it’s a four star hotel, it’s a merely 3.5 star hotel as is.

Beautiful and very clean. Staff was excellent and friendly. The bed was too comfortable. I didn't want to get up. The breakfast buffet was yummy and had something for everyone. Free daily in-room snacks (snack bar).

Great location. Nice sized rooms. Mini bar is included with a few snacks, a couple beers, wine, and a couple sodas. They kept it full everyday. Breakfast was good, plenty of selection. We walked to all the major tourist destinations from this location plus the tube was just around the corner. Would definitely stay again.

Phenomenal location. Great people working there. Very friendly and always smiling. Very popular with tourists. The breakfast buffet is very good.... Busy but very good.

Everyone from the doorman to the reception to the belldesk to the housekeeping to the staff at the restaurant is very happy to help.