Sun: 12:00 - 22:00
Mon: 11:00 - 23:30
Tues: 11:00 - 23:30
Wed: 11:00 - 23:30
Thurs: 11:00 - 23:30
Fri: 11:00 - 00:00
Sat: 11:00 - 00:00
Nearest StationMarble Arch
020 7493 6427
Still the life and soul of pizza, Pizza Hut has changed with an added dose of lively pizzazz. With a new look and lots of new food on the menu, you should come and have a look for yourself. So grab your taste buddies and let's eat!
This branch is very clean and tidy with helpfully and attentive staff who know what they are serving. I would recommend everyone to try it out at least once in there life. I have been a few times and have never been disappointed. The environment down there is very nice and stylish. The food is great and the unlimited salad and soft drink is a defo winner.
On the 13/10/16, I visited the Pizza Hut store at Marble Arch with a friend of mine around 18:09. When we arrived we asked for a table for two in which the lady that served us gave us a small table in the middle area of the restaurant bearing in mind the store wasn't that busy. My friend asked for a more comfortable position in the restaurant and the lady turned around to him and gave him a dirty look to his face and said bluntly "This is comfortable" she refused to re seat us. A waiter came to our table and gave us a menu after a few minutes my friend and I decided what we would have to eat. After a while of waiting nobody still had come to take our orders so my friend waved his hand in the air to grab the attention of other waiters who stared at him dead in the eyes and walked past him. This happened numerous times and when my friend called out one free waiter just standing around he said asked why he hadn't been served the waiter said my colleague would come and take your order now. 5 minutes later still nobody had come so he called out another waiter who said to him "you can leave if you want" Horrified by what the waiter said we decided to leave. I believe this was racial profiling as both me and my friend are not of white background and where dressed in sports clothing on top of the fact that we are young college students. I am black and he is Arab. We are regular customers of the Baker Street branch in which we have always been treated with respect and kindness.
This place is appalling.
Food was pleasant and great for kids, but service is dreadful and the manager is pathetic. The toilets are worse than festival toilets are the days of usage and when the manager was informed he ignored it entirely saying that it is always like that!!!
If the toilets are like that I wonder what the kitchens are like? Sent a compliant and still waiting for a response. AVOID IF POSSIBLE!
This place had such poor customer service. I imagine they're busy, but I went in with a friend and proceeded to just get ignored until we had to call a waiter around who took our order as if he rather be doing ANYTHING else. Pizza was disspaointing for the price we paid, and our table wasn't really that clean. I would not recommend going here, which is surprising for a place in a location as popular as Marble Arch.
The place is quite nice but there is a massive improvement required in the staff management. While we were eating I spotted around 5 tables that were free but the staff were to busy to seat the guests and the queues were massive. I did not see a single manager on the floor to help and guide the staff. Shame. The food was very good and we did not wait long time to be served.